FAQ

You can cancel your order either by email at info@topshoes.gr or by phone at 2118000494 & 2221023714.
We would ask that it be done as soon as possible, and before your order is gone, as then the process is more difficult and expensive for us.
Thank you for your understanding and we really appreciate it.

You can request a change of the product or products you received after contacting us by email at info@topshoes.gr or by phone at 2118000494.
The return of the product or order must be made within 15 days from your receipt.
Your first change is free for products worth more than 35,00€.
Charge 2€ for change in products worth up to 35,00€
Switch to discounted products from 50% and above the charge is 3,00€.
Product returns are made only with the cooperating couriers.
No changes are made with the manual process as quality control of your return is necessary.
In case of change for the second time the shipping cost is 4,00€ 
More about the changes: https://www.topshoes.gr/return-policy/

Exchange/Return Products With Box Now

By pressing the button you will find below, you will be transferred to a Box Now page, so that you can receive the necessary instructions for your return.
Simply press the button below to start the return process.

And of course it can be done. You should contact us as soon as possible by e-mail at info@topshoes.gr or by phone at 2118000494 to let us know and help you with whatever is needed.
Caution: In the case of withdrawal, the return transport costs are borne by the customer and the shipment should only be made to the address we designate as the headquarters and not received from a different point.
In this way, the net value of the product/s you will return to us is returned, excluding transport or cash on delivery as they are services that concern third parties.
-Alternatively, the return of the products can be done at our own expense after we first inform you about the process.
In this case there is a charge 3,00€ for shipping which is deducted from the value of the product and not from the total amount you have paid which may include other charges such as cash on delivery.
Orders for which an invoice has been issued cannot be returned due to cancellation.
No refunds are possible for products purchased from our physical store.
You can see more: https://www.topshoes.gr/return-policy/ right of withdrawal.

2,00€ shipping for orders under 35,00€ with BOX NOW
3,00€ shipping for orders under 35,00€ by Courier
2,50€ for cash on delivery payment.
2,00€ to exchange products with a value of up to 35,00€
4,00€ in case of a second change.
4,50€ in case of withdrawal with our own return fee.

All the missions Greece over 35,00 € sent free.
All the changes relating to products above of 35,00€ is free*.

*Excludes products with a discount equal to or greater than 50% where there is a charge for changing them 3,00€

Details here: TERMS OF USE

All branded products from well-known brands that we have are 100% authentic and purchased either directly from the manufacturer, or from an official representative of the company in Greece or abroad.

• Pay on delivery. Cash on delivery has an additional charge 2,50€
• Debit Cards. There is no charge for paying by debit card
• Credit card. There is no charge for paying by credit card.
• Bank deposit. There are no fees for depositing through a bank of the same name.
• PayPal. Paying with PayPal has no fees.

• Once you are on our page, on the top left you will see 3 horizontal lines that open the main menu.
• From there you can choose which category you want to browse by clicking on the corresponding category.
• Click on the arrow to open the subcategories.
• After selecting a category, the first of the pages in the category you selected will open.
• At the bottom and to the left of the screen are the filters where you can choose size, brand, color, etc. so that you can more easily find what you are looking for.
• By clicking on a product you will go to the product page where you will see the features, availability, price etc
• If you want to add it to the cart, please select it first Colour and then the size you want.
• Add the product to your cart.
• When you're done shopping, click on the cart at the top left. Here you can again see the products you have selected and edit them by removing or adding.
• Enter the shipping details correctly and choose a payment method.
• Check that the information you provide us is correct and click "Checkout".

In case you have chosen to pay by credit card, after completing the purchase you will be redirected to the partner bank's page, where you will more securely make the payment so that your order is registered.

After completing your order in a few minutes you will receive a confirmation email with your order details.
From this moment we undertake to execute your order as soon as possible and as soon as it is ready to be sent you will be informed again by email.
In case the product you choose is not available, you will be informed as soon as possible and if it has been paid for, your money will be returned immediately with the same payment method.

If you complete your order correctly, you will immediately receive an email with the summary of the order and its number.
If you do not receive the confirmation email, one of the following may be happening:

1.  Do not click to complete your order
2.  Do not complete the payment with the Credit/Debit card
3.  You have entered an incorrect email
4.  Moved to spam

In the event that a product you selected is not available, you will be informed as soon as possible and if it has been paid for, your money will be immediately refunded in the same way you paid.

If you have completed your order and realized that you have made a mistake, you can contact us either by e-mail at info@topshoes.gr or by phone at 2118000494 so that we can correct it before it is sent.

You can place as many orders as you like.
However, if you want some orders to be sent together, it would be good to inform us as soon as possible so that you are not charged separately, for example cash on delivery or transport.
You can also call us at 2118000494 to complete or correct your order together.

Your order is sent by the courier cooperating with us, to the address and information you give us during your purchase process.
We ship within 1-2 business days.
Usual courier delivery time is 1-3 working days outside remote areas which may be 4-6 days.

In case the delivery is delayed longer than expected, you should contact us as soon as possible at 2118000494 or by email at info@topshoes.gr.
We will try to resolve any problem that exists and will contact you as soon as possible for an update.
During peak courier delivery times, such as Black Friday and Cyber ​​Monday week, Christmas, Easter, there may be delays in dispatch and delivery.
We ask for your understanding, as all the people working in the eshop as well as the couriers, these days are doing their best to serve you.
Also in difficult weather conditions, strikes or emergency situations such as a lock down, there is a high possibility of delays for obvious reasons.

In case of your absence at the time of delivery, the courier will usually try to deliver you once more the next day or the day after and depending on the area you are in.
You can also contact us to request rerouting of your shipment.
If you still didn't receive it, your order will remain for a few days in the courier's store and then it will be returned to us.
In the event of a undeliverable shipment, your next order must first be paid for in order to be shipped.

If you receive a product that has a defect you should notify us as soon as possible so that we can deal with it immediately.
Our company in this case will either replace the product for you or refund you the money.
If the defect is amenable to some kind of repair that will not affect the durability and the appearance of the product, it can be done by us without any charge to you.
The obligation of our company ceases in the event that the defect has been caused by you or the product being returned is damaged, dirty, creased and generally creates the impression that it has been worn or used more than is necessary to determine its suitability.
The return of the defective product should be made as soon as possible and at the latest within 10 days.
It is sent at our own expense, but always with the courier cooperating with us.

In case you received a different product from the product you ordered, you should contact us immediately at 2118000494 or at info@topshoes.gr to settle it as soon as possible.