GENERAL TERMS OF USE is a trade name of the company Kaltsami Brothers O.E. with GEMI number 46068622000, VAT number 081433049 and registered office in Chalkida, Kriezotou and Sygrou 1, Postal Code 34132.

The following General Terms of Use govern the offer and sale of products on the "" website. reserves the right to modify or renew the terms of this contract and the trading conditions and undertakes the obligation to update this text in case of any change or addition to the terms.

All branded products that we have at are 100% authentic and purchased from the companies that manufacture them or from their respective agencies in Greece and abroad.

If you are under 16, you must have your parent/guardian's consent before placing an order or providing any personal information.

Your navigation as a visitor or user as well as any transaction on the website means that you unreservedly agree to the following terms and conditions because its use implies acceptance of all.

It is assumed that the visitor or user has read, understood and accepted all the following terms of use.

In case the visitor or user does not agree with these terms of use, he must not make any use of the services and its content.


After browsing our online store you can choose the products you like and place them in your shopping cart.
You can see and edit your shopping cart, at any time of your browsing, directly, from the icon you will find on the top right.
In order to proceed with the purchase of the products you have chosen, you will be asked to fill in your details in the purchase form.
In order to serve you better, make sure that all the information you are asked for is correct and complete, so that your order can be sent and the products delivered as soon as possible.
In the event that some information is considered incomplete or incorrect, the order will not be executed immediately, but we will try to contact you for any corrections.
If this is not possible, the order will be cancelled.
After choosing a transport company and payment method, you must accept the terms that govern the transaction between us.
You are responsible for the correctness and legality of the information you filled in the purchase form.
Upon completion of your purchase, you will be redirected to a page that will inform you of the successful outcome of your order.
At the same time, you will receive an e-mail to the e-mail address you provided with the details of your order.
Your orders are received by our company subject to availability control of the products you have chosen.
In case of unavailability of a product, we will try to contact you as soon as possible by phone, in order to agree on a modification or cancellation of your order.
If telephone communication is not possible, an e-mail will be sent to you in order to get in touch with us.
If this is not done within 3 days from the date of your order, then your request is automatically cancelled.
There is also the possibility, during the product control and before your order is shipped, that a product does not meet our specifications to be shipped, in which case you will be informed immediately about the outcome of your order.
Your order, depending on the time and day you submitted it, is confirmed and executed by us within 1-2 business days.


When the order is in the final stage and the dispatch note is issued by the respective courier, you will be informed by message to the e-mail address that you indicated, with all the information necessary to track it.
The shipment is made by a courier of our choice or the customer's from our available options.
The products are delivered by the courier to the address you have stated during your order or upon receipt by the corresponding courier store in your area.
The delivery time of the products depends on the area where the customer is located.
Usually the delivery time within urban areas with the couriers we cooperate with is 1-3 working days.
In more remote areas and on our islands, delivery varies depending on how remote or not the customer's area is and many times it has to do with the local courier agent.
The time of receipt in these cases reaches 2-5 working days.
In some islands, especially in the winter season, a longer delay is possible, which is usually due to the infrequent ship routes.
Our company bears no responsibility in case there is a delay in the delivery of your order and from the moment it has been sent by us in the times we mentioned.
Regarding the couriers, as delays have been detected in cases where they have a large volume to manage, we try to be in communication with them for your best service.
We are not responsible for delays that may occur in shipments, due to adverse weather conditions or cases of force majeure such as e.g. strikes or lockdowns we experienced due to covid-19.
We are not responsible in case of non-delivery or delay by the local courier representative for any reason.
In such cases, you should contact us as soon as possible, so that we can try to settle the matter in consultation with the headquarters of the respective courier.
In the event that an order is delayed longer than the normally expected period of time, please contact us immediately.
For the best and fastest service, we would recommend that you quote the order number sent to you in the email.
In the event of a change in the shipping address and after your order has already been sent to the address you had stated, there will be an additional fee corresponding to that charged by the courier.
Saturday deliveries are made by telephone only.



  • Orders up to 35,00€ by courier are charged with 3,00€ figuratively.
  • All orders over 35,00€ sent Free.
  • Η pay on delivery regardless of the amount, a fee is charged 2,50€
    Higher cash on delivery amount is the 150€

Shipping time 1-2 days and delivery in normal conditions 1-3 working days except very remote areas.
Orders of large volume and weight are sent with a transport company of our choice and not necessarily with a courier.


Your order is sent by General Post in cooperation with a corresponding Cypriot courier and the following charges apply.

  • (1) product transportation 9,00€
  • Two (2) transportation products 16,00€
  • Three (3) products 21,00€
  • Four (4) products 27,00€

For larger orders please contact us.
Cash on delivery is not valid as a payment method in Cyprus.
Payment is via PayPal or Credit/Debit Card.
Delivery time 4-6 working days outside remote areas.


Your order is shipped by DHL courier and the following charges apply.

  • (1) product transportation 14,90€
  • Two (2) transportation products 24,90€
  • Three (3) transportation products 34,90€

For larger orders please contact us.
Cash on delivery is not valid as a payment method in European Union countries.
Payment is via PayPal or Credit/Debit Card.
DHL will inform you about the delivery time.


Cash on Delivery

There is a fee for the cash on delivery payment method 2,50€ and is only available for deliveries within Greece.
Higher amount of cash on delivery is the 150€.
Upon receipt of your order by the courier employee, payment is made in cash or credit/debit card once the courier has the appropriate pos.
Caution: Orders over €150 with cash on delivery will not be executed.


The safest way for your online purchases. For credit card payments there is the possibility of three (3) interest-free installments on orders over €60,00. All payments made using a card are processed through the electronic payment platform "epay eCommerce" in collaboration with Piraeus bank. Our company does not keep any details of the card used during the payment.
During this period a 5% discount applies to all pre-paid orders using a credit or debit card.


Payment by PayPal is made under the terms of transactions imposed by the company PayPal.

Bank account deposit

You can pay by deposit to the following bank accounts:

PIRAEUS: 5154-057359-655
IBAN: GR5201721540005154057359655

EUROBANK: 0026.0117.15.0200149710
IBAN: GR6702601170000150200149710

NATIONAL: 488/44081876
IBAN: GR8301104880000048844081876

ALPHA BANK: 200-00-2320-002187
IBAN: GR5201402000200002320002187

Deposits from a different bank have charges that are borne solely by the customer.
Either the order number or the name you stated on the order form should be written on the deposit slip.
If one of the two above is not listed and you do not notify us, your order will not be executed.
During this period an additional 5% discount applies to all prepaid orders with bank deposit.
After depositing the money, please contact us by sending an e-mail to or by phone at 2118000494 to let us know that the deposit has been made and as soon as the payment of the order is confirmed, it will be executed as soon as possible.


The prices include value added tax (VAT) which amounts to 24%.
Our company has the right at any time and without prior notice to change the selling prices for its products.
Product prices may differ between our physical and online stores. Our company is not responsible and does not cover any difference in product prices in the event that the customer subsequently discovered the existence of a lower price in the online store, compared to the physical store or vice versa.
Our company, in the context of the proper operation of our online store, is not responsible for any errors in prices, discount promotions, availability, photography, features, etc. that may be due to technological, typographical, human errors, incorrect information from suppliers or even through her negligence.
In cases of serious error, any order will be canceled and we will contact you.
In case you find an error or have any question, please contact our company immediately by e-mail at or by phone at 2118000494 for clarification.



Time frame for product return or withdrawal 15 days.
New service extending the time limit to 30 days with a cost 1,50€
Free change in value products over 35,00 €
Charge €2 for the change in value products up to € 35,00
Change to products with discount from 50% and above η charge is 3,00€.
In case retreat, the customer undertakes the return of the product or his order, with a courier of his choice and at his own expense.
In case of return/withdrawal at our own expense, the fee is €3,00 and is only made with a partner courier.
All returns are made to the address below as we do not accept returns from any other location.

TEL. 2221023714

After receiving the product you have the right to return or change your order.
You should first contact us, either by e-mail at or by phone at 2118000494 & 2221023714.
Η restitution of the product or order must to become within 15 days from its receipt.
Your first change is free for value products above of 35,00€.
In other words, the return is at our expense, as is the new shipment regarding your change.
After you contact us and we are informed about the product(s) you want to change we will inform you about the process and reserve the new product(s) you want.
No changes are made with the manual process as quality control of your return is necessary.
Products must be in their original condition and packaging.
Our company bears no responsibility for any damages or wear of the products after their use and is not obliged to replace these products.
The return is made exclusively with the same courier from which you received your order.
No return/exchange with another courier other than the one you received is accepted unless there is an agreement between us.
All documentation, promotional brochures, or anything else that came with the product or products you wish to return must be enclosed.
Once your return has been received and checked, the corresponding product(s) you selected for your exchange will be shipped immediately.
If the cost of the original product you are exchanging is greater than your new order, you can ask us to refund you the difference by depositing it into a bank account of your choice, or you can use this amount in your next purchase at
In this case we will send you a discount code that you can use on your next purchase.
If the cost of changing the product you want to make exceeds the price of your original order, and you want to pay with the cash on delivery method, then you are charged with the costs of cash on delivery which are €2,50 plus the price difference which you pay to courier upon receipt.
If it is possible to deposit into our bank account, the cash on delivery charge does not apply and you only pay the amount of the difference.
In case the product you want to change is worth less than €35,00 there is a charge for your first change 2,00€.
And in this case you should contact us to reserve the product(s) and arrange all other related actions which are the same as for the free changes, except for their different charge.
For products with a discount of 50% or more, the charge for the change process is €3,00.
Changes are made only to items of the same season. In the case of a discounted item or offer, the change is made only with a discounted item or offer respectively.
Especially for sales periods, the changes are made with the current prices of the products.
We make sure that the products leave us in perfect condition. Nevertheless, in the event that, despite our attention, you receive a product in a defective condition, you must inform us immediately and at most within 5 working days of the fact so that it can be returned as soon as possible, checked and a new product sent.
In the event that the order is returned because it was not received by you, after an effort by the courier company as well as ours, in the event of a new order or re-execution it will have to be paid before it is sent.
All returns are accepted only from the respective courier who received your order at the following address and always after consultation with our customer service center:
TEL. 2221023714
In case change for a second time the shipping cost is 4,00€ regardless of the price of the product and it concerns the return of a product by you and the shipment of a product by us, always with the respective courier that we cooperate with.
For price difference and cash on delivery, what we have mentioned above applies.
Caution: For products that have been purchased in our physical store, changes are only accepted in the store with their current prices.

Order cancellation

You can cancel your order after contacting us as soon as possible either by phone at 2118000494 or by e-mail at
This can be done up to the time you receive the e-mail for the shipment of your order.
Once the order is received by the courier and due to the fact that there is a charge to us, the next order will have to be paid before it is shipped.

Right of withdrawal

After receiving your order you have the right of withdrawal.
You should contact us by e-mail at or by phone at 2118000494 to let us know and help you with whatever is needed.
Caution: In the case of withdrawal, the return transport costs are borne by the customer and the shipment should only be made to the address we designate as headquarters and not to be received from a different point as it will not be received by us.
Alternatively, the return of the products can be done at our own expense after we first inform you about the process.
The return is made exclusively with our company's cooperating courier.
In this case there is a charge 3,00€ from the value of the product.
Products must be in their original condition and packaging.
Our company bears no responsibility for any damages or wear of the products after their use and is not obliged to replace these products.
The return of the product must be made within 15 days of receipt and enclose all documents or anything else that accompanied the product.
Your money will be refunded depending on your payment method or in the form of an electronic voucher to your e-mail for a future purchase from our online store after receiving your return.
The refund does not include any extra charges such as cash on delivery, Saturday delivery, specific delivery time or anything else that adds an extra charge to your order.
Money based on the current legal framework is returned within 14 days from receipt of your return.
In case of a deposit to a different bank, the transfer is borne by the beneficiary (customer) and not by the depositor (
Any case involving a refund from the company to the buyer is always understood as interest-free.
The right of withdrawal does not apply in case your purchase has been made in our physical store.
Can I return an order with an invoice?
Orders for which an invoice has been issued cannot be returned due to cancellation.
Every purchase with an invoice is a contract between two parties for the acquisition of products intended for professional and not personal use. Since the seller has shipped the correct product, which has no manufacturing defect, the contract does not give the buyer a right of withdrawal. The above results from the 1st paragraph 1 of Law 2251/1994 on consumer protection.
However, if the product you received is not the same as the one in the product description on or is defective, then you can return it according to the conditions that apply to these products.


Changes from orders outside Greece for now are not accepted unless the product you received is not the one you ordered. After receiving your order, you should contact us immediately at or by phone at +302118000494.
The return shipment must be made within 15 calendar days of receipt of the order.
In this case there is no charge for you and the return and shipping costs are borne by us.
In order to accept the replacement of the product, it must not have been used, be in its original condition and packaging.
In case of withdrawal and refund, the following applies:
All costs related to transport, banking or other costs incurred during the shipment and return of the order are borne exclusively by the buyer.
The return address for the products is:
TEL. 2221023714

Defective products

All products are always checked before shipping.
In the event that we detect a defect, you will be notified immediately.
If the defect is minor, we usually send photos of the product for you to see and decide whether you want it or not.
In some cases, a new price can be agreed.
If the product defect is quite obvious and cannot be improved, you will be notified to cancel the order.
However, if you receive a product that has a defect, you should notify us as soon as possible so that we can deal with it immediately.
Our company in this case will either replace the product for you or refund you the money.
If the defect is amenable to some kind of repair that will not affect the durability and the appearance of the product, it can be done by us without any charge to you.
The obligation of our company ceases in the event that the defect has been caused by you or the product being returned is damaged, dirty, creased and generally creates the impression that it has been worn or used more than is necessary to determine its suitability.
The return of the defective product should be made as soon as possible and at the latest within 10 days.
It is sent at our own expense, but always with the courier cooperating with us.

Received wrong product

In case you received a different product from the product you ordered, you should contact us immediately at 2118000494 or at to settle it as soon as possible.


In the context of the new European legislation for the protection of personal data GDPR, the relevant terms of use for the security of transactions and the privacy policy follow. collects personal data if the same visitor/user chooses to grant it and in particular:
• When the visitor/user subscribes to its services
• When using our service provision to purchase products
• When you visit its pages and/or enter its promotional/advertising programs.
It only collects the data it needs to better serve the visitors/users of
Personal data are your name, address, address for receipt or return of products, your email address, your phone number, and in the case of invoices, the VAT number, occupation, DOU, address, email address (email) and phone number . As the case may be, some additional information may be requested or provided by the visitor/user himself. uses the personal data of the visitor/user for:
- The best and most correct, according to the information available to us, provision of services for the purchase, shipment, return of products that you wish to receive from us.
-Informing him about new product and service offers.
-His informative support and the selection of content offered to him, so that it is relevant to his general preferences.
-The satisfaction of the requirements of its customers/users regarding the services and products available from and through
Also, a specific type of information is collected automatically, every time the visitor/user enters our online store.
For this reason we use cookie technology which are small files in order to identify the total number of visitors to our online store in the form of a total enumeration.
In this process we do not extract personal data information. Cookies are only used to collect non-personal information such as e.g. browser type, operating system and domain names in order to adapt the website to the needs of each visitor and to improve the experience obtained by the website visitor. Cookies do not cause damage to users' computers or to the files stored on them.
The visitor/user of can set his server (browser) in such a way that it either warns him about the use of cookies in specific services of, or does not allow the acceptance of the use cookies under no circumstances. In the event that the visitor/user of the specific services and pages of does not wish to use cookies for his identification, he cannot have further access to these services. The IP address through which the visitor's/user's PC has access to the internet and subsequently to is kept for technical reasons and is used exclusively for the collection of statistical data and the application of security measures.
Regarding the newsletters that one of us can receive after he has registered, he can unsubscribe at any time by following the procedure you indicate in every electronic communication (email) we have with the user.
He can also ask us to delete all his data.
In this case our company will delete all the user's data immediately, possibly entitled to request additional information regarding the user's request.
Our company is committed to ensuring the security and integrity of the data it collects about the users/members of
Therefore we take all necessary measures to secure your personal data and transactions.
The company undertakes not to sell, rent or in any way publish or share the personal data of the visitors/users/members of to any third party, unless:
• Has the express consent of visitors/users/members for the channeling of personal data.
• The channeling of personal data to legal or natural persons who collaborate with becomes necessary for the implementation of the wishes or orders of the users/members. The legal and natural persons who collaborate with have the right to process the personal data that the users/members of deposit in it only to the extent that it is absolutely necessary to provide support to
• It is mandated due to compliance with the relevant provisions of the law and to the competent authorities alone. does not store in the database it uses financial data of its customers (credit card details, bank accounts) in any way.
Our online store uses the SSL protocol for secure online commercial transactions.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites (web sites) to network users and for encrypting data between network users and network servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether data has changed during the transfer.
Also, to complete the order process, you accept the sending of e-mails both directly to the e-mail address you have notified us as well as any telephone communication to the telephone numbers you have registered from employees of our company.
The company bears no responsibility in the event that any of its contractual or legal obligations are not fulfilled correctly and/or on time due to your sending incorrect personal information. You are obliged to update your information again whenever there is a change in it. All your data are protected and intended only to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472/97 regarding the protection against processing of personal data, as it applies every time.
Finally, you have, within the framework of telecommunications privacy legislation, the rights of information and objection provided for in articles 11 to 13 of Law 2472/1997. acts in accordance with current legislation. Your personal information is kept securely for as long as you are registered as a member of the online store and is deleted whenever requested by you.
The management and protection of the personal data of the visitor/user of services is subject to the terms of this section as well as the relevant provisions of Greek legislation (Law 2472/1997 on the protection of individuals and the protection of personal data as supplemented by the decisions of the President of the Personal Data Protection Committee, Presidential Decrees 207/1998 and 79/2000 and article 8 of Law 2819/2000 as well as Law 2774/1999 and European law (directives 95 /46/EC and 97/66/EC), but also in accordance with the new GDPR regulation passed by the European Union. The present conditions are formulated taking into account both the rapid development of technology and in particular the Internet and the existing – although not fully developed - grid of legal regulations regarding these issues. In this context, any possible relevant regulation will be the subject of this section. In any case, reserves the right to change the terms of personal data protection upon notification of visitors/users and within the existing or potential legal framework. If any visitor/user does not agree with the terms of protection of personal data provided herein, he must not use the services of
Our company, with the aim of improving the services it provides, has integrated the BestPrice 360 ​​Analytics tool into this website, in the context of extracting statistical data and performance data from the participation of its online store in the corresponding product price comparison platform, in which takes part. BestPrice Analytics 360 allows anonymous data to be transmitted to, regarding the activity of visitors to this website (such as a visit or online order) for the extraction of the corresponding statistical results and for the improvement of marketing actions. In addition, only if you have given your consent to save orders through the corresponding option in your BestPrice profile, every order you place online will automatically be saved in your BestPrice profile. This feature serves exclusively to store the basic order details (such as order code, products, etc.) without transmitting any personal data contained in your order. This possibility is in no way related to the processing of the order, for which our company is responsible and responsible. For more information on the possibility of storing your orders at, click here.


In order to make purchases from our online store you will be asked and you must accurately fill in the information required in the relevant form for your registration.
From the moment you provide your information, you are also registered as a member of the online store of
The customer is obliged to indicate an address (home or work) for the delivery of the order, which will take place on working days and hours. In the event that the shipping address of the order is declared incorrectly, the responsibility rests exclusively with the customer.
The customer is prohibited from reselling the products he buys. Each sale of product is for the exclusive use of the customer or for the exclusive use of the person in whose name the delivery is made. In the latter case, the customer guarantees the acceptance of the present conditions by the end user of the product.
The customer acknowledges that the rendering of colors may deviate from reality in terms of shades and tones, as they are rendered by electronic machines, the settings of which are affected by many parameters and defined by the capabilities of each machine and the individual user.
The customer has the right to exchange products of equal or different value, as long as they have not been used or processed, within 15 calendar days of their receipt. In this case, you should contact the company by phone or email for the return of the products and informing them about the new products you want, if they are available.
The customer has the right to withdraw within 15 calendar days of receipt, returning the product in its original condition at his own expense.
The customer can request that we delete all their data from our website.
He can ask not to be sent informative newsletters or push notification messages.
Consumers have the option of alternative resolution of consumer disputes that have arisen from contracts for the electronic sale of products or the provision of services by using the ADR entities registered in the Registry in accordance with joint ministerial decision 70330/2015.
Electronic Alternative resolution of consumer disputes
In any case you can contact us at  for any relevant matter that concerns you so that we can settle it as soon as possible and in the best way.


In each use of the online store you undertake and accept that you will not use to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, harassing, libelous, defamatory, vulgar, obscene, is a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or the contractual or management relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of working relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary right of a third party, contains software viruses, or any other codes, files or etc programs that are designed with the purpose of interrupting, causing damage, destroying or impairing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.


The entire content of our website is the intellectual property of our company's online store, including images, graphics, photographs, designs, texts, services and products provided and are protected according to the relevant provisions of Greek law, European law and international conventions. It is forbidden therefore any copying analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of work output or misleading the public about the real provider of the content of the website, republishing photos, marks, logos, banners, layouts, interface, graphic designs, advertising or promotional actions without the written consent of the company. Any actions contrary to the above prohibition constitute an infringement of intellectual property rights and our company reserves the right to exercise all legal rights in case of infringement-interception of its intellectual property and to claim any damage caused by it.

12. Black Friday & other special discount actions.

For the duration of the promotion Black Friday like any other short-term actions, the following conditions apply:
1. In the event of a change to a purchased product before the promotion, the exchange can be made with any product that is not in the "Black Friday" section or any similar action. If you wish to change with a product from this section, the original prices of the products will be calculated for the price difference.
2. In case of changing a product purchased during the promotional action, the change in number will be made without charge.
In case of unavailability of a number, you can choose any other product from our site.
If there is a price difference for this difference the value of the product you are requesting minus the value of your purchase will be calculated.
3. In the interval of propulsive energy any use of discount coupon is not valid. Any vouchers you may have received will be valid at the end of the promotion.
4. There is a possibility of a delay in the execution of the order due to a larger volume of orders these days.
You should also take into account a corresponding delay from the courier company for the same reasons.
5. In the event of a refund, the terms and conditions of the general terms of use apply.
Purchases made in our physical store can only be changed there, with the current prices.


The company has the absolute right to modify these terms of use at any time and without justification with/or without prior notice. This, like any change that can be made to our website, is always made with the best and most efficient service in mind.

Any modification of the terms is automatically effective upon their posting on the website.
In each use of our online store website, whether for browsing or shopping or for any other reason, you indicate that you have read these terms and accept them in full.
If one of the terms referred to in the terms of use is or becomes invalid, the remaining terms of this contract are not affected.

Thank you very much for your cooperation. We will be happy to serve you.

Sincerely Yours
The team